Optimize your eCommerce Operations to Fuel Profit
From finances to fulfillment, we bring order to your operations
Bring order to the chaos. Streamline your eCommerce operations to drive profitable, sustainable growth.
Great products and marketing only get you so far. For eCommerce businesses to grow and stay profitable, operations need to run like a machine.
Common challenges for eCommerce business owners:
❌ Tight profit margins – Operational inefficiencies eat into profits
❌ Stalled revenue growth – Strategic gaps limit scale and sales
❌ Team friction & burnout – People problems drain energy and momentum
Transform your business with expert guidance from seasoned business operations consultants. Streamline processes, boost efficiency, and maximize profits with tailored strategies. Get the edge you need to thrive in today's competitive market.
About Business Operations Support
Structure follows strategy. As your business operations partner, we align your operations with your strategic direction.
Business operations include:
People - get the right people on the team, in the right role, and remove the wrong people from the business.
Technology - just enough, at the right time, with the right vendors.
Processes - processes aligned with the business goals to drive efficiencies.
Investments - how to make decisions on when to buy equipment and technology, hire people, outsource, etc.
Running a successful business demands more than just a visionary approach. It requires robust operational strategies that effectively translate vision into action. That is where a Opposite of Work comes in.
Key areas of eCommerce Operations
Operations are the core, yet sometimes underrated parts of your business that quietly make or break your margins and momentum.
We work with eCommerce businesses on:
➤ Order Processing & Fulfillment
Mapping out order flow across platforms and tools
Identifying and fixing fulfillment bottlenecks
Automating repetitive tasks
Improving accuracy and reducing time per order
➤ Customer Service & Returns
Systems and scripts to handle customer inquiries efficiently
Return policy optimization
Return process automation and data analysis
Connecting service issues back to operations (inventory, shipping, etc.)
➤ Process & Systems Optimization
SOP development and documentation
Internal tool selection and implementation
Workflow mapping for repeatability and training
Integration between systems (e.g., inventory ↔ customer service ↔ accounting)
➤ Financial Systems & Analysis
P&L review and margin analysis
Financial dashboard setup
QuickBooks best practices
Identifying gaps in reporting or cash flow visibility
Connecting financial data to operations and inventory decisions
➤ Vendor & Supplier Management
Negotiating better terms
Tracking supplier reliability and performance
Communication and reordering systems
Creating vendor scorecards and dashboards
➤ Team Efficiency & Development
Hiring strategies for operations roles
Defining roles and responsibilities
Delegation frameworks
Team workflows and communication improvements
How Opposite of Work We Can Help With Your eCommerce Operations
Coaching - for founders and operations leads trying to improve systems
Consulting - projects, rebuild workflows, onboard vendors/software
Data Dashboards – for financial performance, team KPIs, and vendor metrics
Retainers - to support ongoing operations growth and changes
Smooth operations drive scalable growth
If your operations are slowing you down, stressing out your team, or just not set up for the next stage, let’s fix that.
Want to learn more about how Opposite of Work can support your eCommerce Business Operations so you can scale your business profitably?
Request your free discovery call below.