Week of 8/5/26

Vendor offboarding is not that different from employee offboarding. When the relationship ends, access should be reviewed and removed from websites, social media, email platforms, advertising accounts, analytics, payment systems, and other business tools.

Without a clear process, old vendors and former employees can remain connected for years. Then leadership changes, passwords are lost, recovery emails belong to people who are gone, and the next person has to untangle accounts created several transitions ago.

Good offboarding starts with knowing what accounts exist, who owns them, and who currently has access. ●

Week of 5/13/26

We ran into another passwords and access situation recently. A client needed website changes made, but didn’t have access to their own website, hosting account, or domain login information. Everything had been set up through a third party years earlier, and turns out they never had the credentials in their possession.

Fortunately, we were able to recover everything and get the accounts back under the client’s control. But situations like this can become catastrophic if the wrong person controls your core digital assets and suddenly becomes unreachable.

Your website, domain, hosting, analytics, and business profiles should ultimately belong to you. We’ve talked about this before, but want to really emphasize the point that vendors and employees can be given access, but ownership and primary control should stay with the business. ●