Week of 4/8/26

A client recently made a change based on feedback from one person. It added complexity to their process and more work to their day-to-day. The intent was good. They didn’t want to ignore the feedback.

If one or two people raise a concern or have a request, it’s worth noting. It’s not always worth changing everything to accommodate it.

A better approach is to document the feedback and look for patterns. If it keeps coming up, that’s a signal. Until then, it’s just one data point. ●